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We are pleased to announce the following Keynote and Invited Speakers will present at the ALUCA 2018 Conference:

Dr Andreas Armuss

 Dr Andreas Armuss is a medical doctor, specialized in internal medicine. He has been working as a full time Medical Consultant at the Munich Re headquarter in Munich since October 2003. In addition to his work in assessing individual risks in all types of international life insurance, he has been involved in developing criteria for medical risk evaluation for the Munich RE manual “MIRA”. Moreover he has been presenting and publishing the results of Munich Re’s medical research in Australasia, Europe and South Africa over the last years. Since the 1st of July 2017, Andreas has started his new role as the Chief Medical Officer (Life and Health - Asia Pacific, Middle East and Africa) for MunichRE, based in Singapore.

 

Tony Baker

Tony is a qualified CA with over 10 years’ experience in the life insurance industry, most recently in a direct offices with Macquarie Life & TAL as Financial Underwriting Manager and previously with leading re-insurer GenRe as Financial Underwriter & Trainer.

Prior to this he was in the professional services industry working as a professional in tax with Arthur Andersen, Ernst & Young (NZ) and the NZ Inland Revenue Department.

In addition to his corporate role Tony has a real passion about health and wellness and helping others achieve their Optimal Health goals.

 

John Berrill

John Berrill is a Principal of Berrill & Watson Lawyers and is a superannuation and insurance lawyer.

He is also an accredited personal injuries specialist.

John is on the boards of the Consumer Action Law Centre, the Chronic Illness Alliance and the Superannuation Complaints Tribunal Advisory Council. He is also a volunteer at Social Security Rights Victoria and the Mental Health Legal Service.

He was a member of the Financial Ombudsman Service, the Superstream Advisory Council, the Stronger Super Implementation Committee, the Natural Disaster Insurance Review Panel and the AFCA Transition Board.

He has worked in the areas of superannuation, insurance and financial services law for more than 25 years, providing advocacy and advice to consumers, workers, community groups & disability groups.

 

Jo Broomhall

Jo Broomhall is the National Customer Experience Manager for IPAR. IPAR is a leading provider of injury prevention, injury management and return to work services in Australia. Jo is an Occupational Therapist who has spent her career working with employers in various industry sectors to improve their health and return to work outcomes for their employees.  She has 14 years’ experience in Workers Compensation and Occupational Rehabilitation in both Australia and New Zealand. 

In her role at IPAR Jo oversees customer service delivery which includes Life Insurance, Workers Compensation, Comcare, Military and Employer Direct rehabilitation and injury management services.

 

Paula Bourke

Paula has over 20 years of experience in the Australian Insurance Industry, joining SCOR in September 2016. Prior to this she has held various roles during approximately 7.5 years with BT Financial Group leading large scale technical teams.

 

 

 

Brandon Carp

Brandon graduated medicine with honours in 1987 and continued clinical practice till 2008. In 1997 he co-founded UHG whose purpose is to make it easier for businesses and healthcare providers to transact effectively and achieve better outcomes.

In 2002 UHG developed an innovative service to improve the retrieval of health information from GPs and today UHG provides a range of solutions powered by its medEbridge platform for most life insurers as well as general insurers, legal firms, corporates and government agencies.

Brandon was nominated for the EY Entrepreneur of the Year in 2014 and UHG was recognised by AFR in Australia’s 50 most innovative companies in 2013-2016.

He holds an honorary position at Monash University’s Department of Public Health, is a member of the Translation & Commercialisation Committee of Murdoch Children’s Research Institute, a member of the board of Victorian Clinical Genetics Service and a member of Health 2040 Taskforce.

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Future Crunch 

Future Crunch are part of a global movement of scientists, technologists, hackers and creatives that think there are new and better ways of doing things in the 21st century. Their expertise ranges from politics, economics, and bioinformatics to design, art and music. They use their diverse knowledge to provide unexpected perspectives on the world, through the lenses of science, technology and social theory. Their mission is to foster intelligent, optimistic thinking about the future, and to empower people to contribute to it.

Angus is a political economist, journalist and media commentator specialising in the impact of disruptive technologies on society. He is the former community manager for Random Hacks of Kindness, the longest running and largest social hackathon in Australia, and the former editor of Global Policy, one of the world's leading international policy journals. He holds a Masters in Political Economy and a PhD in Government from the London School of Economics, where he was also the Ralph Miliband Scholar between 2009 and 2012.

Tane is a science communicator, futurist and bioinformatician. He has worked for the Royal Children’s Hospital diagnosing rare genetic diseases in children and is currently completing his PhD at the Peter MacCallum Cancer Centre in Melbourne, using molecular biomarkers and artificial intelligence to better understand, diagnose and improve treatment for people suffering from cancer. He is also a former US mountain biking champion, and an avid sailor, participating in races around the world.

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Prashanth D

Prashanth D is a Principal Consultant with the Insurance Domain Consulting Group of Infosys. He has extensive experience in Life and Annuity lines of businesses and is a Fellow, Life Management Institute - LOMA, US.  He has led transformation programs across sub-domain like new business underwriting, policy administration, distribution management and customer & agency servicing. He has been leading the effort for setting up the Analytics COE for Insurance Practice in Infosys.

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Marcel Dinger

Marcel Dinger is the Founding CEO of Genome.One and holds a conjoint Associate Professor appointment at UNSW Sydney. Genome.One was the first laboratory in the Southern Hemisphere to offer clinical whole genome sequencing services. Marcel has more than 20 years experience in genomics as both an academic and entrepreneur. Since completing his PhD in New Zealand in 2003, he has published >100 academic papers on genomics and bioinformatics attracting more than 14,000 citations. In 2016, he was admitted as a Fellow of the Faculty of Sciences of the Royal College of Pathologists of Australasia.

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Adam Edwards

Adam has over 20 years’ experience in the Life and General insurance industries, working for direct insurers, underwriting agencies and broking companies, with 10+ of those years focussed on the Group/Wholesale industry.  His experience spans Claims, BDM/Sales, General insurance broking, Team leadership and Projects, and currently working for FINEOS, making sure their clients get the best out of the solution.

Having worked in insurance operations for the majority of his career, Adam’s enjoying his work with FINEOS, both learning and utilising his experience to help deliver improved service and results to Australian Life Insurance customers.

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Dr Monique Esterhuizen 

Monique joined Hannover’s Sydney office in early 2017 having transferred from their South African operations, where she commenced in 2012. Prior to that Monique worked for two years as a medical doctor for a direct insurer in South Africa.

Monique currently has a multi-faceted role working closely with the underwriting team ensuring that medical risk integrity is maintained across different underwriting distribution channels, assisting with complex medical claims as well as assisting the actuarial and product teams with the pricing of medical risks.

Monique also has an interest in wearable technology and the value that such biometric data could have in life insurance and she recently assisted with the Australian leg of a global pilot study undertaken by Hannover Re that will evaluate how biometric data correlates with underwriting disclosures.

After qualifying as a medical doctor, Monique obtained two additional medical diplomas in Primary Emergency Care and Anaesthesiology followed by a certificate in Statistics in Medicine through Stanford University. Monique is a member of ALUCA as well as the Financial Services Council Genomics Working Group.

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Diren Fernando

Diren is a Special Counsel in the Sydney Office of the Insurance Group of HWL Ebsworth.

Diren practices primarily in Life Insurance and Reinsurance, and has strong experience in providing advice on questions of policy interpretation, claims assessment and the application of the Insurance Contracts Act.

Although he takes a keen interest in English football and cricket, Diren's growing collection of sons - currently standing at 3 - means that most of his spare time is spent climbing trees, running around parks and pretending to be a dinosaur…

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Simone Fox

Simonie is a registered nurse with post graduate qualifications in workplace health and safety. She has worked as an OHS consultant and worked across a broad range of industries. Simonie has also been employed as an OHS manager for an employer and has been self-employed as an independent consultant.

With over 20 years’ experience in claims and occupational rehabilitation, Simonie has worked for a number of Workplace Rehabilitation Providers and has spent many years in the insurance sector. She has been employed at QBE, EML, Gallagher Bassett Services, WorkCover NSW and Worksafe Australia.

Simonie has experience in Workers Compensation, CTP and Life insurance. She brings a holistic view to case management and is particularly passionate about early intervention support in the area of mental illness and cancer recovery, and has a special interest in persistent pain.

She currently has a strategic role working closely with the claims and rehabilitation teams, superannuation funds and employers to implement programs which improve the health outcomes for members.

Simonie currently represents the Financial Services Council on the HBGW Signatory Steering Group and chairs the Communication Subcommittee.

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Anindya Ghosh 

Anindya is Senior Management Professional with experience in Consulting, Transformation Programs and Outsourcing.

Anindya provides consulting and advisory to senior stakeholders in:

1) New technology like Cloud, Platform as a Service and IaaS migrations

2) Digital and Mobility strategies

3) Structure and Design of technology organisations: centralised / decentralised / federated

4) Sourcing strategy – insourcing, outsourcing and co-sourcing

5) Sourcing strategy in Large Transformation Programs / Integration programs

6) Managing change from staff augmentation / T&M engagements to managed services and utility based pricing / usage based models

7) Large scale transition planning and execution / design of retained organisations

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Adam Goldberger 

Adam is the Group Executive for Specialist Services across the MedHealth Group including mlcoa.

His 23 years of Australian and international experience has exposed him to diverse industries including technology, professional services, healthcare, corporate finance and mergers and acquisitions. Working in both the public and private sectors, Adam has developed a keen eye for detail coupled with strong relationship building, systems and negotiation skills.

His work has seen him assist entrepreneurial companies to grow and transition into corporatised environments, as well as working with established organisations to drive change management initiatives, encourage innovation and adopt best practice.

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 Craig Harper (B.Ex.Sci.)

Craig Harper is one of Australia’s leading presenters, writers and educators in the areas of health, high-performance and personal transformation. Craig has been an integral part of the Australian health and fitness industry since 1982 and in that time has worked as an exercise scientist, corporate speaker, consultant, University lecturer, AFL conditioning coach, radio host, TV presenter, writer and successful business owner. In 1990 he established Harper’s Personal Training, which evolved into one of the most successful businesses of its kind and inhabited the Australian fitness landscape for a quarter of a century.

Craig can be heard weekly on various radio stations around Australia and hosts his own weekly show on Melbourne radio called ‘the Science of Sport’. For two years he was the host of Foxtel’s ‘Living Life Now’ and for three years Craig filled an on-air role on Network Ten’s ‘9AM’ morning show as their resident Fitness Expert and Performance Coach. In addition, Craig has filled on-air roles as the host of Foxtel lifestyle show ‘Get a Life’ and as Master Coach for Channel Seven’s ‘Max’s Muscle TV’. As well as having written for the Herald Sun newspaper, numerous magazines and authoring five books, Craig spent three years as the Director of Health and Wellness for DayHab; one of Australia’s leading addiction treatment facilities.

As an Exercise Scientist, Craig has worked with many professional athletes and teams including St. Kilda F.C., Melbourne Phoenix, Port Melbourne F.C., Nissan Motorsport and a long list of Olympians and world-class athletes competing in a broad range of sports. Craig is currently working with the Melbourne Vixens in the areas of leadership and personal development.

While still working with teams and individuals on a regular basis, these days Craig delivers more than one hundred corporate presentations annually.

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Lucy Hartley 

Lucy commenced her role as Head of Client Solutions with EMLife in 2016. Lucy leads new business opportunities, establishing relationships with Insurers, Reinsurers and Funds within the Australian Life industry. She tailors EMLife services to meet client needs and prepares EMLife teams ready for service delivery.

Lucy has worked in rehabilitation and case management for 17 years. She has managed teams across different insurance jurisdictions including workers compensation, motor vehicle, life & health, and government disability services. She has worked with portfolios in both Australia and the United Kingdom. Lucy is passionate about managing high performing teams who support customers return to their best lives. She equally enjoys working with Insurer clients to manage their portfolios holistically, and to improve performance both commercially and for their customers.

As a Registered Psychologist, Lucy takes a special interest in mental health claims and programmes that target improved mental health outcomes. 

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Amanda Ide

Amanda is a qualified Occupational Therapist with extensive experience in return to work and injury management. Her experience spans a range of compensation sectors including life insurance and workers compensation, as well as significant clinical experience in the areas of aged care, acute care, and community-based services.

Amanda joined MLC Life Insurance in 2013 as a Rehabilitation Consultant, before being promoted to a Team Manager role in September 2015 where she was responsible for Claims capability, quality and standards.

Amanda was then promoted to Head of Wellness & Capability in June 2016 before moving to the Head of Retail Claims in May 2018.

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Debbie Kennedy

Debbie joined MLC Insurance in October 2017 as the Chief Underwriter/GM New Business. She is responsible for the MLC’s underwriting strategy and delivery and delivery of Retail Advised new business customer service.  She is currently leading our Underwriting Modernisation programme.

 Prior to joining MLC, Debbie was the Group Head of Protection Strategy with Royal London. She played a pivotal role in the successful rebrand and launch of Royal London Intermediary Protection in 2015. Known as a market innovator she has driven the growth of the protection proposition through designing and delivering a new digital journey for advisers and customers, creating an award- winning underwriting service and developing predictive analytics technology.

 Debbie has also created new products for the market place with the launch of a Diabetes product and a streamlined underwriting proposition for mortgages. Debbie’s remit covered the key components of product, customer experience, underwriting and claims philosophy and reinsurance. She has a particular interest in the power of digital to make propositions relevant and engaging for today’s customers as well as customers of the future.

 With over 30 years experience in financial services she has worked for direct offices, reinsurers and service organisations. Prior to joining Royal London Debbie undertook a number of senior management roles including Managing Director of Shared Services at Capita Life and Pensions and key roles at AXA Life; Chief Underwriter and Business Change Director. Debbie has worked for Swiss Re in both the UK and Australian markets. Based in Melbourne she was responsible for the New Ventures team. Debbie represented Royal London at a senior level in the industry. She was Chair of the ABI Genetics Committee and a member of the ABI Protection Committee.

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Adam Keogh

Adam has held several roles within EML over the last 11 years, throughout which time his responsibilities increased in a broad and rapid manner. Adam has demonstrated ability to lead large scale transformations of EML’s administration team, technology, and in recent years, EML’s front line claims operations.

Most recent roles have been leading the EML business responsible for the management of claims for injured NSW Government employees. This included assisting the community’s first responders in the NSW Police Force, Fire & Rescue NSW, NSW Ministry of Health amongst other key government employees in their time of need.

In April, this year Adam was appointed General Manager, Return to Work and Support Services. Adam is now responsible for leading the EML team, working with Heather Smith and her team at icare NSW, to ensure that the NSW Workers Insurance scheme is customer centric and empathetic as we help people get their lives back following a workplace injury.

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Lizz Kiernan

Lizz has over 15 years’ experience in the Life Insurance industry within the UK and Australian markets. Working across insurance, reinsurance and client broking, she joined AIA in 2016 to establish the quality and training team within claims. Whilst Lizz has focused on technical improvement & governance in businesses in recent years she is passionate about people, both internally by leading high performing teams and externally, by ensuring the customers are the key focus within the insurance process.

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Bronwyn Kirwan

Bronwyn is Head of Solutions Group for Australia and New Zealand, encompassing their Market Solutions team, which is responsible for proposition innovation including data and technology solutions across both life and general insurance lines, and the Distribution Solutions team, responsible for Swiss Re's life insurance partnership business.

Originally from New Zealand, Bronwyn has a background in IFA distribution management, having managed sales teams in New Zealand and the UK, and more recently as the CEO of one of New Zealand's most successful IFA networks (SHARE NZ).

Before joining the Swiss Re ANZ team in April 2015, Bronwyn led a specialist distribution team for Swiss Re UK, designing and launching a variety of direct and retail distribution partnerships with UK and Ireland clients.

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Nick Kirwan

In his role as Policy Manager, Life Insurance, Nick leads FSC's policy work on the Code of Practice and the minimum medical definitions for trauma/critical illness policies.

Nick has spent his career in financial services, both in industry and public policy. He spent many years in senior industry roles in the UK before spending eight years as the policy lead for life insurance at the Association of British Insurers and then two years at the ILC-UK, a Westminster think-tank advising the UK Government on public policy matters relating to demographic change.

In 2014, Nick moved to Australia, spending over two years in senior industry roles before joining the FSC.

Outside work, Nick is married to Bronwyn and enjoys running, tennis, theatre and travel.

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Sue Langley

Sue Langley is a speaker, master trainer, global business consultant, researcher and leading advisor on the practical workplace applications of neuroscience, emotional intelligence and positive psychology.

CEO and Founder of the Langley Group of companies, Sue has taught thousands of business leaders, HR professionals and consultants how to harness the brain's potential, create positive workplaces and be more intelligent about emotions.

A dynamic and inspiring speaker, Sue’s gift is synthesising science into simple, practical tools anyone can use. Her research at the sweet spot of creativity, positive emotions and brain training inspires people with new ways to get the best from people.

Sue works with top organisations such as Oracle, Schneider Electric and Perpetual, facilitating multi-year projects to build positive workplace cultures, emotionally intelligent leaders and high performing teams. She created and leads the world’s first and only government accredited Diploma of Positive Psychology and Wellbeing. Recognised for her knowledge and expertise in measuring and developing emotional intelligence and strengths, she certifies other experts as Master Trainer in the Mayer-Salovey-Caruso EI Test (MSCEIT), EQi-2, Genos EI and Strengths Profile.

Sue holds a Master in Neuroscience of Leadership from Middlesex University, BA in Psychology and Management from Monash and has studied positive psychology at Harvard. Her background as a senior leader in travel, financial services and recruitment in Australia and Europe gives her an appreciation for people’s diversity.

Sue was the emotional intelligence expert in the hit ABC TV series Redesign My Brain, broadcast on the Science Channel in the US as Hack My Brain, and has appeared in the Sydney Morning Herald, the Australian and ABC radio. Author of “Positive Relationships at Work” in Positive Relationships by Sue Roffey (Springer 2012), Sue has also written two children’s books based on positive psychology. She is a Director of Growing Great Schools and the Langley Group Institute, and an affiliate of the Australian Psychological Association and the International Positive Psychology Association. She chairs conferences and presents her work and research internationally.

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Tim Longhurst 

As a top influential speaker and executive coach, Tim has worked with Fortune 500 companies like Microsoft, IBM, IKEA and Johnson & Johnson, to transform their organizations by challenging leaders and employees to try things that have never been done before.

His captivating and innovative presentations have influenced thousands around the world, and have seen him awarded the title of Certified Speaking Professional (CSP), the highest designation by the National Speakers Association.

A few of his top engagements have included leading a global strategy campaign for Microsoft, fostering an innovation community at Lendlease and hosting a company-wide real-time brainstorming workshop for the employees of GPT Group.

Prior to speaking and advising, Tim held the title of Director of Strategy at the world’s largest digital consultancy, Razorfish, and social change organization, GetUp.

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Fiona Macgregor 

Fiona Macgregor joined TAL in January 2014 as General Manager, Innovation Development, bringing with her a successful history of corporate innovation. She joined the Executive team in April 2015 with her promotion to Chief Customer and Innovation Officer and transitioned to Chief Information and Innovation Officer in July 2018, with responsibility across Technology and TAL’s Innovation Incubator and Accelerator programs.

Prior to joining TAL, Fiona worked as an independent consultant, advising some of the UK’s largest service brands and high-tech companies on growth opportunities, customer experience design and how leaders can create the right climate for innovation.

Fiona was previously Head of Innovation for a leading UK bank, where she was responsible for leading a team to design and launch a number of innovative products, services and brand innovations in the UK, US, Europe and Asia markets. This included uniting all retail bank operations around a set of customer charter commitments.

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Dee Madigan

Dee Madigan is an award winning Creative Director with over 20 years experience working in the advertising industry. As well as campaigns for some of the world’s biggest brands including HSBC, Diet Coke, J&J and Rexona and Nestle, Dee has extensive social marketing and political campaigning - she has worked on 11 election campaigns, including the 2015 Qld and the 2016 NT and ACT campaigns. She has also helped numerous tertiary institutions with their branding and marketing including UTS and UQ Business

Dee runs her own Advertising Agency, Campaign Edge, with offices in Sydney and Brisbane.

She is a panellist on Gruen, and political commentator on Sky’s PM Live every Tuesday night.

She is the author of The Hard Sell (MUP 2014) as well as a contributing author on Mothermorphosis (MUP 2015) and Perspectives on Change (ANU 2015).

She has 3 kids and drinks too much wine. These things are not unrelated.

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Nicole Marshall

Nicole is a qualified Actuary with more than 10 years’ experience across Reinsurance, Financial Services and Consultancy businesses. She is passionate about life insurance and is an avid believer in the positive difference we make for our customers at their time of need. She has a strong background across pricing, product, business development and strategy and is the Head of Marketing at SCOR Global Life Australia. She has been with SCOR since 2014..

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Nicholas Matkovich

Nicholas is a Partner of the national law firm, HWL Ebsworth, in their Sydney Office.

Nicholas practises in both the General and Life Insurance Areas with his primary focus being on Life Insurance and Financial Services.

He is a Fellow of both ALUCA and ANZIIF.

Nicholas  also sits as an occasional Senior Member in the Occupational Division of  NCAT in NSW.

He is committed to the Life Insurance Industry, promoting the education and development of insurance professionals.

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Dr Bill Monday 

Dr Bill Monday is presently Chief Medical Officer for Pacific Life Re Australia, a position he has held since November 2016. As way of background Bill qualified from Cape Town University in 1987 and continued post graduate studies as a Medical Registrar in cardiology, cardiothoracic and renal transplant units.  Bill joined the insurance industry in 1997 and since then he has acted as CMO both in insurance and reinsurance in the South African and Australian markets

Bill enjoys the varied aspects of insurance medicine with a particular interest in knowledge transfer and keeping the insurance industry abreast of advances and trends in medicine.

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Carolyn Mounce 

Carolyn Mounce is an experienced personal injury professional that now works with organisations to update the communication that is seen and heard by customers. As a human behaviour specialist, Carolyn converts the latest research in behaviour change and influence into practical tactics that deliver results.

She has co-authored ‘On the Front Foot:  Six Simple Steps That Fast Track Return to Work’, which includes a foreword by Professor Sir Mansel Aylward

Carolyn is known for a relaxed, engaged style and a passion that is contagious. You will come away with practical techniques that can be used in business … and in life.

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Bruno Muraca

Bruno brings over 19 years of experience in the financial services industry, which has included senior marketing management, practice development, enhancing customer engagement and experience across the wealth management and corporate superannuation industry. 

Bruno holds an Advanced Diploma of Financial Planning and a Bachelor of Commerce.  Bruno is a member of the Australia Institute of Company Directors (AAICD), the Association of Superannuation Funds of Australia (ASFA).

Bruno’s current role is as the CEO of AFRM Claims Advocacy. The purpose of AFRM Claim Advocacy is to enhance the claimant experience by balancing both the financial and health outcomes for claimants.

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Peter Murray

Peter is a Partner at TurksLegal in their Insurance and Financial Services Group with over 10 years’ experience working with clients in the insurance industry. He acts exclusively for insurers and trustees, providing advice on liability and indemnity issues with respect to group and individual policies of life insurance.

Peter is based in the Melbourne office and works alongside other Partners, Peter Riddell and Sofia Papachristos. Prior to joining TurksLegal, Peter spent approximately two years as a corporate counsel for Sportscover Australia, an international insurer with a Lloyd’s based syndicate, providing advice on compliance and regulatory issues as well as overseeing management of litigated claims.

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Ganga Narayanan

Ganga Narayanan is an insurance lawyer based in Melbourne.

Ganga acts in the defence of life insurance, professional indemnity, medical indemnity and public and products liability matters. She also reviews and provides input into policy wordings, product disclosure statements and updates.

Ganga practices in all state and federal jurisdictions. She brings to her practice wide ranging experience including defending large-scale multi-party litigation, fraud and non-disclosure claims, life insurance claims and FOS disputes. She has an intimate knowledge of the interpretation and application of the Insurance Contracts Act and other industry relevant legislation.

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Dr Daniel Owens

Daniel Owens is Medical Director of Hobart Pathology and a clinical/laboratory haematologist. He is active in the Tasmanian community promoting national cancer screening programs. He is a creator of #justpooit and has been part of the successful ‘Poo Poke Post’ campaign. In this presentation you will primarily learn about the current national cancer screening programs as well as hear of some new developments in the pathology world.

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Sofia Papachristos

Sofia is a highly accomplished insurance litigator with over 15 years’ experience in personal injury and life and disability insurance litigation, complaints handling, dispute resolution and advising corporate clients across all jurisdictions.

Prior to joining TurksLegal, Sofia worked as in-house Senior Legal Counsel at one of Australia’s largest insurance and financial services companies, advising on liability in total and permanent disablement, death, trauma and income protection claims. Sofia advised on policy construction (including the drafting of policy wording), effective claims handling and underwriting, improved operational procedures, dispute resolution and litigation.  She acted in complaints before the Financial Ombudsman Service, the Superannuation Complaints Tribunal and the Office of the Australian Information Commissioner.  Sofia regularly provides client training sessions on the practical applications of the law.

Sofia’s prior experience includes working at a leading plaintiff law practice, conducting litigation and dispute resolution in life and disability claims, public liability, workers’ compensation, transport accidents, asbestos exposure and class actions.

Sofia’s unique in-house and private practice experience (both plaintiff and defendant) allows her to provide targeted and practical advice to her clients.

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Dr David Pemberton

Dr David Pemberton (affectionately known as Doozie) is a wildlife biologist having worked on a variety of wildlife management projects varying from seal interactions with fish farms, to albatross bycatch on long liners and is currently the Program Manager of the Save the Tasmanian DeviProgram.

Originally from South Africa, Doozie moved to Tasmania in 1982 to complete his PhD on the biology of the Tasmanian devil.

A passionate ‘adopted’ Tasmanian he has published over 50 scientific papers and 3 books including co-authoring the book “The Tasmanian Devil; a unique and threatened animal”. His research is used widely for wild and captive management of the species from aspects of their diet, to foraging movements to the life history parameters.

In additional to his wildlife management work, he was previously employed by the Tasmanian Museum and Art Gallery as a zoology curator then as the first curator of Antarctica and southern ocean collection.

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Sally Phillips

Sally joined TAL in April 2016 as General Manager, Health after 7 years at Macquarie Life where she was responsible for managing the underwriting and claims teams as well as leading the insurance proposition.

 Sally has a background as a medical doctor and has spent nearly 20 years in the Australian, South African and UK Insurance industry working in strategic leadership positions, product design, marketing, sales and distribution roles. She has extensive experience in product, claims and underwriting, and in particular the ability to review these functions from a customer perspective as well as a business point of view.

 Sally is passionate about challenging the norm, and is always looking for innovative ways to deliver to the needs of customers both from a product, risk and service perspective. Her new role allows her to focus on adding value from a health and medical perspective throughout the customer journey.

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Anjelo Ratnachandra

 Anjelo is a health and recovery specialist, specializing in the prevention and management of chronic illness. He established one of the first private chronic pain/fatigue physiotherapy services in Australia. His unique set of skills in Physiotherapy and Counselling has led him to contribute towards numerous research papers in pain & fatigue management, and is the author of the popular self-guiding book Beyond Pain. Anjelo has extensive experience in the Life/Income Protection industry, over 10years, and is a pioneer in utilizing video/phone conferencing platforms 

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Dr Phillip Read

Dr Phillip Read is a sexual health physician, clinical researcher with the Kirby Institute, UNSW, and the Director of the Kirketon Road Centre in Sydney, Kings Cross. KRC is a primary health care facility involved in the prevention, treatment and care of HIV and other transmissible infections among people who inject drugs, sex workers, at-risk young people and the LGBTI community.

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Adrian Rees

Adrian joined APRA in 2004 and has supervised a wide range of banks, insurers and superannuation funds.

Presently Adrian supervises major wealth sector entities covering life insurers, life reinsurers and retail superannuation funds.  Adrian currently chairs APRA’s Life Insurance Industry Group which tracks issues in the life industry and helps develop APRA’s supervisory and policy responses to these issues.

Adrian also has worked in the private sector in funds management, retirement products and life and general insurance.  In total he has over 38 years of industry experience.

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Dr David Rosen MBBS PhDFRACP

Dr Rosen is a Consultant Neurologist with twenty-five years experience in teaching, research and treating patients. He has experience in rural and remote medicine including use of telemedicine.

 As an expert witness and medicolegal practitioner Dr Rosen is experienced in providing neurological expert opinions.

 Dr Rosen has a University of Sydney PhD in cerebrovascular physiology. He was awarded Australian Brain Foundation 1993 Young investigator of the year. He researched the anatomy of pain at the University of California, San Francisco. 

 He completed undergraduate medical studies in London in 1983 and FRACP in Neurology in 1995 in Sydney. Between 1996 and 2000 in Broken Hill he was responsible for development of stroke and rehabilitation, telemedicine, IT and teaching services.

 Between 2001 and 2009 in Perth he held teaching, academic and clinical appointments and participated in development of telemedicine, MS, vestibular and neurology-pain services.

 Since 2009 he has collaborated with the Centre for Digestive Diseases investigating the clinical role of novel antimicrobial treatments as therapy for constipation in Parkinson’s disease.

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Dion Russell

Dion is a qualified actuary (FIAA) and has over 20 years’ experience in insurance and financial services businesses in Australia and the Asia Pacific region, UK and South Africa.

Previous roles include managing third party distribution business and strategy development/implementation, business performance management, product pricing and development, distribution management, M&A, market entry support, valuation, capital management and financial reporting. Previous companies include   KPMG, TAL, Tillinghast (now Towers Watson).

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Dr Doron Samuell

Dr Doron Samuell is a Fellow of the Royal Australia and New Zealand College of Psychiatrists. He is also a graduate of Harvard Business School and graduate from the London School of Economics where he completed a Masters of Behavioural Economics. He is presently enrolled in Sydney University Business School, where he is doing a PhD on the impact of personality on insurance risk. He holds several appointments including Chief Medical Officer of Zurich Insurance, Strategic Advisor to the Insurance Council of Australia, and Chief Medical Officer of Allianz Life Insurance and is an appointed Assessor for SIRA in their dispute resolution service. He owns his own businesses, Behaviour, an international Behavioural Economics consultancy and Professional Opinions, a medical risk management company providing assessment services through a panel of 400 medical specialists. 

Dr Samuell is using behavioural economics to increase insurance retention, improving the level of disclosures at underwriting and finding algorithmic approaches to improving underwriting. When he is not doing seriously technical things, he enjoys photography, writing, sailing and baking.

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Mark Senkevics

Mark currently holds office as Managing Director and Head of Australia & New Zealand, Swiss Reinsurance Company, having been with the company since February 2003.   

Prior to his latest appointment in 2010, Mark served in a number of senior roles abroad including; Head of Client Markets Korea, with responsibility for both life and non-life reinsurance and well as General Manager and Head Property and Casualty Taiwan operation. Mark originally joined Swiss Re in Sydney as a Client Manager and was responsible for a number of high valued clients.   

In his current capacity, Mark forms part of the APAC regional management team at Swiss Re while concurrently holding positions as Director of the Board of the Insurance Council of Australia and Committee member for the Life Board for the Financial Services Council.   

With over two decades of experience in reinsurance his career spans from underwriting, marketing, client management to strategic management.   

Mark graduated from the University of Sydney in 1988 with a degree in Electrical Engineering and is a Graduate of the Australian Institute of Company Directors. He is married with two children and enjoys running, watersports, architecture as well as wide and varied taste in music.  

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Carol Smit

Carol is the Head of Group Operations at AIA. Her team is responsible for the operational management of the end to end group customer experience with AIA.
She holds qualifications in health sciences, Occupational Therapy from UWC, South Africa and Commerce, Associate in Management from the UCT Graduate School of Business. She has worked in insurance and human risk management for 17 years. Carol brings a unique skill set to AIA with her combined Allied Health and commerce background.

Prior to joining AIA, Carol was Head of Claims at Gen Re Australia. She has also worked in primary insurance companies in the dynamic South African Group insurance market.

In South Africa, she held various roles in the risk management spectrum. Her experience there ranged from absentee management, employee assistance programmes and using these as triggers for proactive claim intervention. She was the Strategic Manager of a Disability Management division in a group insurer who primarily employ Allied Health professionals to manage Claims.

Carol is passionate about finding innovative ways to service our clients while managing the underlying risk for our shareholders.

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Heather Smith 

Through her career spanning public, private and for purpose (not-for-profit) sectors Heather has focussed on finding pragmatic, implementable solutions to respond to organisational strategy challenges or change and since appointed as the A/GM, Return to Work and Support in January 2018 Heather has been closely focussed on the pragmatic delivery of icare’s new service model.

Informed by her insights from health, disability services, insurance, community services and child development Heather is skilled in balancing the tension between frontline and scheme level drivers to achieve better decisions for our customers.

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Johanne Taylor

Johanne joined the RGA Internal Division Sydney Office in August 2011 and has over 28 years underwriting experience. Prior to joining RGA she held a variety of roles with direct insurers including responsibility for managing internal audit and the technical and career development of underwriters and claims assessors.

Johanne is currently responsible for the co-ordination of the on-boarding of treaties and other strategic initiatives for RGA Australia. In addition, Johanne is responsible for providing facilitation for ‘Training Effective Trainers’ workshops for RGA underwriters in Australia and across the Asia Pacific region.

Johanne is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF), Associate of the Academy of Life Underwriting (ALU), and has completed the Certificate IV in Training and Assessment from the University of Technology, Sydney.

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Ingrid Thorn  

Prior to joining Swiss Re in late 2016, Ingrid gained her extensive knowledge of life insurance working 15 years with Zurich in underwriting management and technology solution based roles, with experience across underwriting, product development solutions, and online application development and implementation to name a few.

Ingrid holds a Bachelor of Commerce majoring in Business Administration, a Post-Graduate Diploma in Viticulture & Oenology and is currently studying towards her MBA.

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Wilfred Tung  

Wilfred Tung is Head of Product Development – Actuarial, Asia. Prior to assuming this role, he served as Regional Pricing Actuary for Asia, Chief Pricing Actuary for Hong Kong and Southeast Asia and Head of Product Development – Hong Kong and South East Asia. He has been involved in developing numerous products for the insurance industry including early critical illness, cancer reimbursement and many other new risks.

Before joining RGA, Wilfred worked at MLC, providing product support, pricing and valuation for investments and insurance products.

Wilfred has served as a committee member for the Actuarial Society of Hong Kong. He received his Bachelor of Commerce degree from the University of New South Wales and is a Fellow of the Institute of Actuaries of Australia (FIAA).

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Carly Van Den Akker 

Carly is Claims Rehabilitation Manager, Swiss Re Life and Health Australia and New Zealand.

She has worked in the insurance industry for more than 10 years in a variety of injury/illness management and rehabilitation roles in both Australia and the United Kingdom.

Carly has had extensive experience in the occupational rehabilitation field, working as a Senior Rehabilitation Case Manager across various disciplines including workers compensation, CTP and income protection/disability insurance.

In 2012, Carly was awarded the TurksLegal – ALUCA Scholarship for her research paper on the benefits of early intervention in claims management, and authored Swiss Re’s benchmarking report Rehabilitation Watch 2014. She also represents the reinsurance/life insurance sector on the Australian Signatory Steering Group for the Health Benefits of Good Work.

Carly joined the ALUCA Board in November 2016.

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Andres Webersinke

Andres Webersinke is Managing Director of General Reinsurance Life Australia Ltd. During the course of his 25 years with Gen Re, he has held various technical, marketing and management positions in Germany, South Africa and Asia/Pacific. Andres is a member of the German Actuarial Association (DAV), a fellow member of the Actuarial Society of South Africa (ASSA) and the Institute of Actuaries of India (IAI).

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Rebecca Whittle 

Rebecca is an insurance and commercial litigation lawyer based in Sydney. She has over 15 years’ experience in the conduct of life insurance claims, both litigated and unlitigated. Rebecca was a partner of Henry Davis York from 1999 to 2017 when it merged with Norton Rose Fulbright (NRF). She is a partner of NRF and a disputes team leader. Rebecca is listed in the Legal Media Expert Group Guide as a world leading insurance and reinsurance lawyer and woman in business law. Rebecca is also listed in Chambers Asia Pacific as a leader in insurance law; she is recommended for contentious matters in Legal 500 and is listed as one of “Australia's Best Lawyers”.

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Clive Wing

Clive has extensive experience in innovation, marketing and strategy. At Zurich he is a senior product manger and has recently been appointed as the life and investment businesses innovation lead. He has previously worked at TAL in their innovation team, including leading the development of TALs Coverbuilder. Prior to that he spent 5 years leading innovation across Europe for a division of Johnson & Johnson (McNeil Nutritionals) as well as leading the development of the customer proposition and brand for the launch of egg, the UKs first online only bank.

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