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The ALUCA 2018 Preliminary Program is now available! 



THURSDAY 11 October 2018

(15.45) Concurrent Session 1: Travel Blog for a Life Insurance Claim

- Presented by Adam Edwards

Looking at different claims practices and markets for Life Insurance globally, with focus on numerous metrics, including but not limited to size, claims approach and innovation.


(16.45) Plenary Session 3: The Tasmanian devil – mysterious, misunderstood and under threat

- Presented by Dr David Pemberton

The world’s largest surviving carnivorous marsupial is under threat from a fatal transmissible cancer that is decimating wild populations.

Named by early European settlers after hearing mysterious unearthly screams and growls from the bush, the Tasmanian devil is often misunderstood but with the help from collaborators and researchers from around the world, progress is being made by the program to ensure its future in the wild in Tasmania.

The Save the Tasmanian Devil Program (STDP) is the official response to the threat of extinction of the Tasmanian devil due to Devil Facial Tumour Disease, a unique and devastating disease.

Dr David Pemberton, Manager of the STDP will discuss the extensive and multi-faceted conservation efforts currently taking place to save this iconic and endangered species from extinction.


FRIDAY 12 October 2018

(10.30) Concurrent Session 2: Prevention of HIV through pre-exposure prophylaxis (PrEP); The who, what and why in 2018

- Presented by Dr Phillip Read

Phillip will discuss the uptake, the evidence and efficacy for HIV pre-exposure prophylaxis, and changing landscape of biomedical HIV prevention in Australia. He will also touch on the potential for side effects and risk compensation.


(11.30) Concurrent Session 3: New Frontier in Client - Provider Engagement

- Presented by Anjelo Ratnachandra & Amanda Ide

The challenge of finding a specialised provider in close proximity to regional areas can be a frustrating barrier for anyone. In this session, you will hear from the insurer, the provider, and the insured on how a specialised service was accessed to successfully support the claims process, despite the insured living in regional NSW.

The insured, an anaesthetist who has experienced a complicated recovery process following neck surgery, shares what can be possible when he was supported with pain management strategies and a work-conditioning program by a provider based more than 1,700kms away in Melbourne. This is a unique opportunity to hear how a collaborative approach can result in rapid recovery, and hear a candid account from a member why distance should no longer a barrier to attaining a specialised service


(11.30) Concurrent Session 3: Mental Health - Just Another Disorder?

- Presented by Sally Phillips

The boundary between mental health disorders and biopsychosocial factors has become blurred leaving a challenge as to whether the treatment of mental health disorders by life insurers should still follow a medical model. This presentation will explore whether this is the right path to be taking.


(11.30) Concurrent Session 3: Cross Jurisdictional Approach to Management

- Presented by Adam Keogh & Heather Smith

This presentation will discuss creating a more tailored claims management process and will focus on the below topics:

• Implementing a principles based approach to claims management

• Responding to claims with unique needs – mental health, medically complex

• Identifying and responding to risk factors

• Improving communication between all parties


(13.30) Concurrent Session 4: Technological Innovation, AI/ML/NLP

- Presented by Anindya Ghosh & Prashanth D

In the new digital world, disruptors and InsurTechs are working extensively in changing the popular perception towards Insurance back from Necessary Evil to Social Good. Technology is at the core of this transformation. The new saying is that the next generation insurance leaders will use Bots, not Brokers; AI instead of Actuaries. So, is it the Kodak moment for our large insurers? May or may not be, time can only tell. But one thing is for sure, although technology is at the core of transformation, the business model innovation is the real disruptor.E.g. Netflix didn’t kill Blockbuster, ridiculous late fees did. Apple didn’t kill the music industry, being forced to buy full length albums did.

In this session, we will showcase few working use cases of how we can leverage new technology like AI / Analytics / Robotics to disrupt the Insurance business models in Underwriting, Claims etc and make true positive difference to customer experience


(13.30) Concurrent Session 4: Community Expectations and Ex-gratia Payments 

- Presented by Peter Murray & Sofia Papachristos

As everyone knows the industry has become the subject of numerous reviews and enquiries most of which have sought to judge what it does against the headline concept of “community expectations”  In this interactive session the team from TurksLegal will lead participants through the complex issues that lie beneath the headline and explore;.

  • Just what are we talking about when it comes to community expectations about life insurance products and services?
  • Is  the Life Insurance Code of Practice the whole answer to the industry’s concerns about community expectations
  • What have regulators had to say about the issue and what concerns them?
  • What are the practical steps the industry can take, focusing on the day to day claims assessment process?

If you are interested in these ideas this session takes as its starting point the ALUCA TurksLegal LIFT Group paper released in November 2017, "Living the Code-Engendering Trust as a Life Insurance Professional”


(13.30) Concurrent Session 4: Income Protection for Business Owners: It’s the Path Not the Intention

- Presented by Tony Baker

This session will take a look at one of the significant challenges with IP for business owners in a fast-changing world – and what we can do about it.

Starting with the end in mind, does our intention with IP as a product for business owners match the path we're on in underwriting and claims? And is on-going income a real concern and challenge? If so what can we do about it?


(14.30) Concurrent Session 5Why it is time to stop thinking like Underwriters and start thinking like Engineers!

 - Presented by Debbie Kennedy 

What does it take to improve an underwriting process that has changed little in decades?  We hear the hype about ‘InsureTech’ and ‘FinTech’ but what does it take to turn the hype into reality and bring real innovation into our underwriting process? Debbie will bring to life two market innovations she led in the UK, the first Diabetic Product in the market and creating a new underwriting process using predictive analytics.

Hear firsthand about the drivers for change, how the traditional underwriting process was changed and what challenges lie ahead for the Australian market.


(14.30) Concurrent Session 5: The Future of Engaging Claimants

 - Presented by Bruno Muraca

The expectations on personal insurance is changing. Claimants, advisers, insurers and industry have enhanced expectations – what do these look like?


(14.30) Concurrent Session 5: Collaborating for Customer Outcomes following a Cancer Diagnosis

- Presented by Simonie Fox, Louise Pitcher & Carly Van Den Akker

Over 130 000 Australians are diagnosed with cancer each year. More people are surviving cancer than ever before, with the 5-year survival rate at 68%. 40% of cancer survivors are of working age, and we know from international research that most cancer survivors want to return to work. 

The research also indicates that remaining at, or returning to work supports recovery from cancer, and is consistent with the evidence confirming the health benefits of good work. However, the nature of cancer – its various symptoms, the side-effects of treatment, daily fluctuations in function, and the psychological and emotional impacts often make working difficult for cancer survivors.

Working in partnership, and combining their collective expertise, IPAR, Monash University, Swiss Re, and AIA Australia have developed and are piloting a unique multi-modal intervention known as ‘RESTORE CaRe Positivum™’ to address this challenge. 

The presentation will summarise the literature related to cancer and work, and the learnings from the pilot to date.


(16.00) Plenary Session 5: Mindfulness and Motivation

- Presented by Craig Harper

In business (and in life), sometimes the best question is not… “how do I manage my organisation, career, team, finances, situation, circumstance and/or environment?” but rather, “how I do manage ‘me’ in the middle of it all?” Me the boss. Me the leader. Me the employee. Me the parent. Me the physical, mental, emotional, creative, social, spiritual being.

After all, if our external world is ‘healthy’ but our internal world (feelings, self-doubt, anxiety, fears, over-thinking, insecurity, emotional exhaustion) is not, maybe we’re not really succeeding and maybe it’s time for a re-assessment? In business and in life, the key is to create synergy, harmony and balance between our internal and external worlds. The one we see and the one we don’t.

In this enlightening and empowering presentation, Craig Harper will explore how to do just that.

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SATURDAY 13 October 2018

(8.30) Plenary 6: Resilience - The Science Behind it and How it can be Assessed, Measured and Modified

- Presented by Sue Langley

The most important asset in any organisation is its employees. While increasing job competition and cost-cutting may drive short-term productivity and results, the impact on people makes these strategies short-sighted. People who feel happy, valued and satisfied at work typically do far better than those who feel pressured and undervalued.

With mental health issues so high on our agenda, we need to remember that resilient and happy employees are more engaged and likely go beyond their job requirements to give their best effort, working harder, more productively and more collaboratively than less happy peers. And this translates directly into better business performance and financial results that are sustainable over time. It also translates into human flourishing.

This thought-provoking and inspiring session explores:
• The science and evidence for positive psychology and building resilience
• Harnessing positive emotions to drive employee engagement, performance and wellbeing upwards
• How we more towards mental flourishing, including the upward spiral
• Building resilience -can we influence our wellbeing by changing our habits?
• What strategies work, based on research and practice?


(11.30) Concurrent Session 7: Sitting is the New Smoking- Considering Lifestyle in Assessment

- Presented by Johanne Taylor

This fun and interactive session will focus on lifestyle blind spots- those factors that we don’t ask questions about currently. We will discuss current evidence regarding the impact of modifiable habits such as physical activity, sleeping habits, diet, support networks, meditation and mindfulness in the context of Underwriting and Claims assessment.

It will also get you thinking about how we can all reduce our own risk factors and perhaps even improve our quality of life.


(13.30) Concurrent Session 8: W.T.F (Whatsapp.Twitter.Facebook) The New World of Underwriting, Claims and Rehab

- Presented by Ingrid Thorn, Lizz Kiernan and Lucy Hartley 

What if at the time of Underwriting you had the chance to check someone's phone? What would it say? What does your phone say about you?

In a world where we are never far from our phone, how can we integrate a phone as an early warning sign for a claim? How can we use it to assist an applicant returning to work?'

Join us as we explore this in action, and challenge your thinking.

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(13.30) Concurrent Session 8: Innovation in our region - Product Design and Distribution. Respositioning insurance in the new world

- Presented by Wilfred Tung

With bold ways of thinking, a huge customer base, and entrepreneurial energy, Asia is at the forefront of new directions in disability and life insurance. In an ever-changing world, how can we learn from the innovations rapidly developing in our region on product design, technology, and distribution and incorporate this thinking closer to home.

RGA’s regional Head of Product Development Wilfred Tung will talk to these exciting developments from his time on the frontlines in the fastest growing insurance market in the world.


(14.30) Concurrent Session 9: Entering the genomic age: Impact of personal genome information on healthcare and our lives

- Presented by Marcel Dinger

Recent technological advancements have enabled the possibility to rapidly and inexpensively map an individual's entire genome. Genome sequencing has already transformed the diagnosis of rare and inherited diseases and is now starting to be used in other areas of healthcare. Genomic information has the potential to improve management or potentially prevent or enable early intervention of virtually every disease. Access to genomic information presents vast opportunities to improve the quality and efficiency of healthcare, but also presents numerous technical, regulatory, ethical and legal issues. In this presentation, I will highlight local and global trends in how this transformation is starting to occur and where the key challenges are likely to lie in the future.


(14.30) Concurrent Session 9: Remodeling Risk Assessments for  HIV, Mental Health and Cancer 

- Presented by Dr Monique Esterhuizen

With medical advancements in treatment and early diagnostics, the underwriting environment is always evolving. This presentation will look at local and global changes and the way insurers consider HIV, mental health and cancer in an era where not only are mortality outcomes improving and long term complications becoming more predictable, but technology is resulting in consumers being more informed about their own health than ever before. What have the impacts been so far, will they continue to evolve at the same rate and what does the future hold?


(16.00) Plenary Session 7: The Future of Work

- Presented by Future Crunch

This talk explores how technology is redefining work in the 21st century, and reveals how organisations can start adapting right now. 

Advancements in technology have provided a catalyst to redefine the needs of people in the workplace, and as a result, we see a move towards sharing, freelancing and a desire for meaning and purpose in the  next economy.  

Work, flexibility and traditional nine to five structures are being flipped upside down. While these changes present challenges, they also offer an opportunity for the workforce of the future to find a sense of renewed freedom.

Audiences will walk away from this presentation with a better understanding of how to start building a workplace that is prepared for automation, disruption and changing work patterns. Essential insights for any organisation searching for innovative thinking to effectively manage people – the heart of any business today, tomorrow and beyond.

Key Outcomes

Gain insights into key trends creating the future of work and understand how to navigate these changes
Tools to adapt, innovate and build businesses of tomorrow
Develop the tools to harness creativity, shift perception and create optimism in an organisational structure

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